Key Responsibilities
Product Ownership & Roadmap Execution

• Partner with the Salesforce Product Manager and business stakeholders to evaluate, shape, and prioritize enhancement opportunities
• Lead initial discovery conversations to assess business value, feasibility, and alignment to roadmap
• Translate business needs into well-defined epics, features, and user stories with clear acceptance criteria
• Own and actively manage the Salesforce backlog, ensuring alignment to Commercial Excellence strategy and value outcomes
• Balance global standardization with critical regional and business-specific needs
• Maintain strong knowledge of Salesforce capabilities and promote out-of-the-box solutions where possible

• Collaborate with Scrum Masters and delivery teams to prioritize work and maximize value delivery each sprint
• Act as the primary business representative within agile teams, ensuring clarity of requirements and priorities
• Partner with Global Technology to validate solutions meet business requirements and acceptance criteria
• Drive quality through active participation in testing, including functional validation and UAT coordination
• Support release planning and execution, including communication, training, and change management activities

• Oversee data quality, governance, and lifecycle management across core Salesforce objects
• Ensure alignment and effectiveness of integrations with external systems (e.g., ERP, Informatica)
• Partner with technology teams to maintain platform health, scalability, and sustainability

• Continuously assess user experience and identify opportunities to simplify workflows and improve usability
• Monitor adoption and usage metrics, driving actions to improve engagement and effectiveness
• Lead or support training and enablement efforts for new and existing functionality
• Build and sustain a network of data stewards and change champions to reinforce adoption and best practices

• Product Mindset: Treats Salesforce as a strategic product with defined users, outcomes, and measurable value
• Business Translation: Converts commercial needs into scalable system solutions, prioritizing standard functionality
• Prioritization & Decision-Making: Balances competing priorities and drives clear trade-offs in complex environments
• Stakeholder Influence: Builds strong partnerships across business and technical teams globally
• Execution Excellence: Delivers high-quality outcomes in fast-paced, agile settings
• Data Acumen: Understands how data structure, quality, and governance drive business insights and performance

• 8+ years of experience in product management, CRM, sales operations, or related roles
• Hands-on Salesforce experience (Sales Cloud required; additional clouds a plus)
• Proven experience working in agile delivery models (Scrum, SAFe, or similar)
• Experience in global, matrixed organizations preferred
• Strong understanding of commercial processes (e.g., lead management, pipeline, forecasting)